Food supplement. Not a medicine. Sold by Plantujoints Ltd, London, United Kingdom.

Privacy Policy

Last updated:

1. Introduction

Plantujoints Ltd ("we", "us", "our") operates the NordGrove Radiance Labs website. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and place orders with us.

We are committed to protecting your privacy and ensuring you have a positive experience on our website. This policy describes our practices in plain language.

2. Information We Collect

Information You Provide

When you place an order or contact us, we collect:

  • Full name and contact phone number (via order form)
  • Email address (via contact form)
  • Your message content (via contact form)
  • Delivery address (confirmed during order confirmation call)

Information Collected Automatically

When you visit our website, we collect:

  • IP address and browser type
  • Pages visited and time spent on the site
  • Referral source and links clicked
  • Cookie identifiers (see Cookie Policy for details)

3. How We Use Your Information

We use your information for:

  • Processing and fulfilling your order
  • Confirming your order by telephone
  • Contacting you about your delivery
  • Responding to your inquiries and providing customer support
  • Analysing website usage to improve our service
  • Complying with legal obligations

4. Legal Basis for Processing (GDPR)

We process your personal information based on:

  • Legitimate interest: Improving our service and website functionality
  • Contract: Fulfilling your purchase order
  • Consent: When you opt into marketing communications via contact form
  • Legal obligation: Compliance with UK consumer protection law

5. Data Sharing and Disclosure

We only share your personal information with:

  • Our courier partners (for delivery purposes only)
  • Google (for analytics, non-identifiable data)
  • Law enforcement, if legally required

We do not sell your personal data to third parties.

6. International Transfers

Your data is stored and processed within the United Kingdom. If we transfer data internationally, we ensure appropriate safeguards are in place under UK GDPR Article 49.

7. Data Retention

We retain your information for:

  • Order data: 6 years (for accounting and consumer law)
  • Contact form submissions: 1 year
  • Website analytics: 26 months (Google Analytics default)

8. Your Rights Under GDPR

You have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate information
  • Erasure: Request deletion (subject to legal obligations)
  • Restrict processing: Limit how we use your data
  • Portability: Receive your data in a structured format
  • Object: Opt out of certain processing
  • Lodge a complaint: Contact the Information Commissioner's Office (ICO)

To exercise these rights, contact us at info@plantujoints.world.

9. Third-Party Services

Google Analytics

We use Google Analytics to understand how you use our site. Google processes your data according to their Privacy Policy. You can opt out using the Google Analytics Opt-out Browser Add-on.

Google Ads Conversion Tracking

We use Google Ads to measure conversions from advertising campaigns. This involves cookies and pixel tracking. See our Cookie Policy for details.

Google Maps

Our contact page embeds Google Maps. Google collects your location data according to their Privacy Policy.

10. Cookies

We use cookies to enhance your experience. See our full Cookie Policy for details on cookie types and how to manage them.

11. Security

We implement industry-standard security measures to protect your data, including HTTPS encryption and secure form handling. However, no method of transmission over the Internet is 100% secure.

12. Children's Privacy

Our website is not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Contact Us

For privacy inquiries, contact:

Plantujoints Ltd
147 Kensington Gardens
London W8 4QH
United Kingdom
Email: info@plantujoints.world
Phone: +44 208 914 7756

14. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated date. Continued use of the website constitutes acceptance of the updated policy.